Frequently Asked Questions
Everything you need to know about Arencia Global's premium skincare and shopping experience.
What makes Arencia products different from other skincare brands?
Arencia Global focuses on artisanal, small-batch formulations using high-potency botanical extracts. Our signature 'Fresh Cleansers' are whipped over 1,000 times to ensure a unique texture and maximum absorption of active ingredients.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by region: North America (5-7 days), Europe (7-10 days), and Asia (3-5 days).
Are Arencia products suitable for sensitive skin?
Yes, our products are formulated to be gentle yet effective. We prioritize natural ingredients and avoid harsh chemicals. However, we always recommend performing a patch test or reviewing the full ingredient list if you have specific allergies.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return unopened items within 30 days of delivery for a full refund. Please contact our support team to initiate a return.
Do you test your products on animals?
Arencia Global is committed to ethical beauty. We are strictly cruelty-free and do not conduct animal testing on any of our formulations or ingredients.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your package in real-time.