Returns & Exchanges Policy

At Arencia Global, we want you to be fully satisfied with your fresh beauty experience. If you are not completely happy with your purchase, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to submit a return request with your order number and reason for return.

• 2.
  Prepare the Package

  Ensure the products are in their original packaging and unused condition, then securely pack them to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.